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Glossary

Intent detection

Working out what someone wants from what they say or write, such as booking, cancelling or asking about a bill.

Book a discovery callHow we build it
Why it mattersGetting intent right is the difference between a helpful agent and a frustrating one.
In practice at aifinancezOur client line agent uses this: answers deadline and “where’s my refund?” questions. Answers client calls, books meetings and handles routine questions.Meet the client line agent →
Related terms
Voice agentWorkflow automationHallucination
An accountant’s desk at night with receipts and a laptop
Related guideAI for accounting firms: a practical guide
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