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Glossary

Voice agent

An AI agent that holds natural phone conversations: answering, asking questions and taking actions during the call.

Book a discovery callHow we build it
Why it mattersMost customers still pick up the phone for anything urgent. A voice agent means no call goes unanswered.
In practice at aifinancezOur client line agent uses this: answers deadline and “where’s my refund?” questions. Answers client calls, books meetings and handles routine questions.Meet the client line agent →
Related terms
Retrieval-augmented generation (RAG)Intent detectionEscalation (handoff)
An accountant’s desk at night with receipts and a laptop
Related guideAI for bookkeeping practices: a practical guide
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01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
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